* Which Seminar Session would you like this question to be asked at? Please pick a session A spotlight on VisitEngland- what does the future hold?Turn first-time guests into lifelong loyal customersIn conversation with... Kate Nicholls OBEEliminating the ‘first-night effect’ through hotel designRising above the noise: Utilising video platforms to redefine social media success for hoteliersSensory-centric creation: Designing beyond the visualIndependent Hotel Show Awards 2023 in partnership with Preferred Hotels & ResortsE: Environmental- where on earth to begin with accreditation?It’s not who you know, it’s what you know about them!S: Social- mental wellbeing begins at the top- who's looking after the leader?What is really influencing your marketing success?G: Governance- how to avoid greenwashing through transparencyInside the mind- understanding the psychological impact of hospitality design Submit A Question Submit