The Independent Hotel Show catches up with Guestline, sponsor of the show's Innovation Stage, to learn more about the company's expansion into a comprehensive portfolio of tech services for the hotel sector. 

What do Guestline do?

I think it may be easier to ask, what doesn’t Guestline do? We are so much more than a PMS now - Guestline’s portfolio of intuitive hospitality solutions streamlines and automates with ease. We reduce operational headaches across your business and give you the freedom to invest extra time in your guests. Our Motto? If it needs to be done every day, Guestline has a better way!

From property management systems (PMS) and distribution solutions to advanced payment processing and guest engagement tools, we offer everything a hotel needs to succeed in today’s competitive market.

What will you be showcasing at the Independent Hotel Show this year?

This year at the Independent Hotel Show, we’ll be showcasing our latest advancements in hotel technology, with a strong focus on our portfolio of intuitive hospitality solutions. Use them integrated as one solution, or pick and choose the pieces that you need, the choice is yours.

Why do you want to connect with independent hotels?

Independent hotels are the backbone of the hospitality industry, each offering a unique guest experience that sets them apart. At Guestline, we understand the challenges and opportunities that independent hoteliers face. By connecting with them, we aim to provide the tools and support they need to thrive in a competitive market. Our solutions are designed to empower independent hotels with the same technological advantages that larger chains enjoy, allowing them to enhance their guest experiences, optimise operations, and increase profitability without losing their individuality.

Why should hoteliers invest in a comprehensive property management system?

Investing in technology is crucial for hoteliers who want to stay competitive and efficient. By implementing the correct systems, you create a happy team, happy guests and happy revenue!

What trends or innovations have you seen in the hotel sector in 2024?

In 2024, the hotel sector has seen several key trends and innovations. One of the most significant is the continued rise of contactless technology, from check-ins to payments, driven by guest demand for seamless and secure experiences. Additionally, personalised guest experiences are becoming more important than ever, with hotels leveraging data to tailor services to individual preferences. Finally, the integration of AI and automation in hotel operations is streamlining processes, reducing costs, and enhancing overall efficiency, allowing staff to focus more on delivering exceptional guest service.

Find out more about Guestline at guestline.com or on Stand 1320 at the Independent Hotel Show.