Maestro PMS and Silverware POS are set to showcase a ground-breaking integration next week, designed to streamline the guest booking and stay experience seamlessly across hotel operations.

At the Independent Hotel Show in London on October 15-16 at Olympia London, the two companies will present their sophisticated All-In-One solution at Stand #1530. This innovative system synchronizes both platforms on a unified database, connecting front desk operations, guest interactions, and dining services through CRM, gift card management, loyalty programs, VIP services, SGIs, and more.

“At IHS’24 Maestro and Silverware will present the ultimate All-In-One solution for independent hotels,” said Warren Dehan, Maestro president. “It’s a single platform property-management and point-of-sale system with a unified database and embedded payments that eliminates complexity and friction deriving from siloed solutions. ‘All-In-One’ means better engagement, more direct bookings, centralized operations, and a single guest journey from booking to reservations to checkout with digital payments in between. We are eager to demonstrate how Maestro and Silverware are generating more revenue, streamlining workflows, maximizing staff efficiencies, and greatly enhancing the modern guest experience at this popular UK event.”

The comprehensive Maestro + Silverware solution offers:

• Dining Reservations within Maestro’s SGI (single guest itinerary) system
• In-depth Check Lookup directly from the guest folio
• IP Integration supporting limitless sales itemizers
• Maestro Gift Cards sold at Silverware POS, bypassing the front desk
• Automatic Adjustments for food and beverage transactions based on package plans
• Automated Member Discounts aligned with Maestro thresholds
• Integrated POS/PMS and CRM to track dining preferences and notes across all visits
• Real-Time Loyalty Points and client information display within Silverware, with F&B point earning on all transactions
• Enhanced CRM Tools accessible through mobile POS options

“Using standalone hotel software – whether it’s for the lodging side of the business or ancillary food-and-beverage – is an outdated concept,” said Alex Thalassinos, Silverware president. “In an industry where innovation is happening every day, hospitality businesses must keep up with the latest technologies. When systems are siloed, problems develop because they have nothing centralized or in common.

“Therefore, Maestro and Silverware came together over the last 15+ years to deliver the same technology experience throughout the hospitality enterprise,” he said. “This not only enhances the user experience by eliminating integration hassles, but it enables operators to track real-time business performance. As adoption of our systems continue to grow across the United Kingdom, we encourage independent hospitality business owners to meet with us at IHS’24 and experience what the ultimate All-In-One solution can do for them.”

Visitors at IHS 2024 can also explore:

• Maestro Touch: An adaptable tablet interface compatible with any touch-enabled device, such as smartphones, tablets, and laptops. With minimal training required, it offers Check-In/Out functionality, mobile signature capture, real-time room availability, and seamless data synchronization.
• Silverware Admin Center: A reimagined restaurant management tool with cloud-based access, dynamic pricing, comprehensive menu management, system auditing, and advanced permissions.
• Maestro GuestXMS: A robust two-way SMS guest engagement tool that enables efficient communication between staff and guests. This system enhances guest engagement by tracking inquiries, reviews, and feedback, optimizing response times, and boosting review scores.
• Silverware Order Notification: Integrated with Twilio, this feature allows guests to order from their own mobile devices and receive SMS notifications when orders are ready.
• Silverware + Announcer Kitchen Management: A restaurant-focused kitchen display technology that enables efficient management of seat preferences, dietary restrictions, and allergies, providing visibility on all ordered courses per guest.
• Maestro MezzoPay: A flexible embedded payment solution that removes the need for third-party gateways, allowing secure and streamlined transactions directly within Maestro, reducing processing layers between guests and payment.
• Silverware Pay: This versatile system empowers F&B staff to manage the guest experience on handheld devices across any location. With scalability suited for stand-alone restaurants or properties with multiple dining and retail outlets, it supports various chip reader types and grows alongside client enterprises.