Experience CRM

Experience is a CRM dedicated to the hospitality industry made to help you gain client loyalty, improve your e-reputation, generate more upsells, reduce OTA dependancy.

We are connected to 90+ PMS worldwide and our fields of expertise include:

- automated client relation : we take care of your client relations by automating all communication by email, SMS or whastapp before their stay (booking confirmation, pre-stay survey, pre-checkin), during their stay (quality control) and after the stay (satisfaction survey, review collection, thank you emails).

- with the data gathered, we feed your client database, normalizing and restructuring your customer data along the way.

- Make the most out of your clients data by using our email campaigning tool, whether automated with your own triggers or one-off campaigns, using more 60 segmentable fields in order to send the right message to the right person at the right time.

- We monitore your online repuation by collecting all reviews in one place, provide you with a semantic analysis and an AI companion to help you write responses, as well as a performance dashboard for more than 40 platforms in the world (including TripAdvisor, Booking.com, Google, Expedia, AirBnB, ...)

- loyalty program : Our CRM uses certain indicators to calculate personalised benefits for every client and automatically inserts them into email campaigns you send out.

- we provide you with a large range of online reports available in real time so you can make the right decisions to help your business grow.